Shipping Policy – Lanterneri Coffee

We are committed to making your shopping experience simple and convenient. This Shipping Policy explains how orders for our Coffee Cup products are processed, shipped, and delivered.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Most orders are prepared for shipment within 2–5 business days. Processing times may be longer during weekends, public holidays, peak shopping periods, or when additional order verification is required.

Please note that order processing time is separate from shipping transit time.

2. Shipping Methods

We may use different shipping carriers and delivery services depending on the destination and availability.

Available shipping methods and applicable shipping fees will be displayed during checkout before you complete your purchase.

Once your order has been shipped, tracking information may be provided when available.

3. Estimated Delivery Time

Estimated delivery times can vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances.

Delivery estimates are provided for general guidance and are not guaranteed delivery dates.

Unexpected delays may occur due to weather, transportation disruptions, customs inspections, holidays, or other circumstances outside our reasonable control.

4. Order Tracking

When tracking information is available, it may be sent to the email address provided with your order.

You can use the tracking information to monitor the progress of your shipment through the applicable carrier.

Please allow some time for tracking information to become active after your order has been dispatched.

5. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at:

Email: servicehub@lanterneri.com

We cannot guarantee that an address can be changed after an order has entered the shipping process.

6. Lost or Delayed Packages

If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If the package has not arrived within a reasonable period after the expected delivery window, please contact us with your order number so that we can review the situation.

7. Damaged Packages

Coffee Cups are carefully prepared for shipment. If your package arrives visibly damaged, please take photographs of the package and product and contact us as soon as possible.

We may request photos or additional information to help us assess the issue and determine an appropriate solution.

8. International Orders

For international shipments, customs procedures, import regulations, duties, taxes, or other charges may apply depending on the destination country.

Any applicable customs duties, taxes, or other import charges may be the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

9. Returned Packages

If a package is returned to us because of an incorrect address, incomplete address, unsuccessful delivery attempts, or refusal of delivery, please contact our customer service team.

Additional shipping arrangements or costs may apply depending on the circumstances.

10. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, carriers, processing procedures, or applicable requirements.

Any updates will be posted on this page.