We want you to feel comfortable shopping for Coffee Cups from our store. If there is an issue with your order, please contact us and we will work with you to find an appropriate solution.

1. Return Eligibility

You may request a return if the item you received is:

  • Damaged during delivery
  • Defective or not functioning as described
  • Significantly different from the product description
  • Incorrectly sent by us

For change-of-mind returns, eligibility may depend on the product condition, applicable laws, and the specific circumstances of the order.

Returned products should generally be unused, clean, and in their original packaging where reasonably possible.

2. Return Request Period

Please contact us as soon as possible after receiving your order if you believe there is a problem with your Coffee Cup.

For damaged, defective, incorrect, or significantly misdescribed items, please contact us within 14 days of delivery.

Requests submitted after this period may not be eligible for a return or refund unless required by applicable law.

3. How to Request a Return

To request a return, please contact:

Email: servicehub@lanterneri.com

Please include:

  • Your order number
  • Your name
  • A description of the issue
  • Photos showing the product and any visible damage, if applicable

Providing clear photos can help us review your request more efficiently.

Please do not send an item back before receiving return instructions from our customer service team.

4. Damaged or Incorrect Items

If your Coffee Cup arrives damaged, defective, or different from what you ordered, please contact us with photos and your order information.

After reviewing the situation, we may offer an appropriate solution, which may include:

  • A replacement
  • A refund
  • Another suitable resolution

The available solution may depend on the nature of the issue and the circumstances of the order.

5. Change-of-Mind Returns

If you simply change your mind about a purchase, the return may be accepted only where permitted by our return conditions and applicable consumer laws.

Items returned for this reason should be unused and in suitable condition for resale.

Unless otherwise required by applicable law or agreed by us, return shipping costs for change-of-mind returns are the responsibility of the customer.

6. Non-Returnable Situations

A return may not be accepted when:

  • The product has been used or damaged after delivery due to customer handling
  • The item has been altered or modified
  • Damage resulted from improper use or care
  • The return request does not meet applicable return requirements

This does not affect any mandatory consumer rights that cannot legally be excluded.

7. Refunds

Once your return or refund request has been approved, we will process the applicable refund.

Refunds are generally issued to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

If a refund is delayed beyond the normal processing period, please contact us so we can assist you.

8. Return Shipping Costs

If the return is due to an incorrect, damaged, defective, or significantly misdescribed item, we will review the circumstances and determine the appropriate handling of return shipping costs.

For eligible change-of-mind returns, the customer may be responsible for return shipping costs unless applicable law provides otherwise.

9. Exchanges

If you would like to exchange an item, please contact us before returning the product.

Depending on stock availability and the reason for the exchange, we may offer an exchange or another suitable solution.

10. Important Information

Please keep your order confirmation and tracking information until your order has been fully received and inspected.

We reserve the right to review each return request individually and may request additional information when necessary.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.

11. Contact Us

For questions about returns, refunds, or exchanges, please contact our customer service team:

Email: servicehub@lanterneri.com